Terms of Service & EULA

1. Service Scope & Platform Intermediary

SHELYNX provides a collaborative shopping platform connecting consumers with independent local representatives ("Agents") and bulk procurement services. SHELYNX acts solely as an independent digital intermediary and logistics aggregation platform.

By creating an account, downloading the iOS App, or placing order requests through an Agent, you agree to be bound by these Terms of Service.

                Key Platform Principle: SHELYNX is an order
                aggregation software system that enables community shoppers to
                consolidate individual product requests into discounted
                international bulk shipments.
              

2. Ordering, Pricing & Payments

When you submit an order through SHELYNX:

Product Selection: You select items from catalogue indexes (including size, color, specifications, and quantity).
Agent Verification & Approval: Your chosen local representative checks product availability and approves your order (moving it from WAITING to APPROVED).
Pricing & Fees: Total prices reflect item costs plus applicable fees set by your local agent, which may include service fees, delivery fees, custom fees, or weight-based charges (price per kg).
Payments: Unless specified otherwise, payments are predominantly collected via Cash on Delivery (COD) directly by your local agent.

3. Local Agent Network & Conduct

Agents operate as independent community partners. Agents are responsible for verifying customer requests, updating order statuses (e.g., PURCHASED, REJECTED), grouping orders into batches, and distributing received parcels to shoppers.

Agents set their own fee structures and agree to maintain professional customer service, safeguard shopper contact details, and use the platform's chat feature responsibly.

4. Cancellations, Damages & Claims

Because items are procured on your behalf by independent agents, the following policy applies:

Pre-Purchase Cancellations: Orders may be cancelled without penalty prior to being marked as PURCHASED by your agent. Once purchased, cancellation policies depend on the agent's specific terms.
Damaged or Defective Goods: If an item arrives damaged, defective, or incorrect, you must submit photo evidence via the app or Support Center within 48 hours of parcel receipt.
Refund Settlements: Approved claims are settled directly with your local agent, often as adjustments to your COD balance or coordinated cash refunds within 5–7 business days.

5. Trademark Disclaimer & Independence

                Non-Affiliation Notice: SHELYNX is an
                independent intermediary service. SHELYNX is not affiliated
                with, authorized, maintained, sponsored, or endorsed by SHEIN,
                Roadget Business Pte. Ltd., or any of its subsidiaries or
                affiliates. All SHEIN trademarks, product images, and logos are
                property of their respective trademark owners.
              

Catalogue references within the app are strictly used to identify items selected by consumers for collective bulk purchasing.

Apple App Store Required Clauses

6. Apple App Store End User License Agreement (EULA)

The following terms apply specifically to your use of the SHELYNX application downloaded via the Apple iOS App Store:

Scope of License: SHELYNX grants you a non-exclusive, non-transferable license to use the app on any Apple-branded products that you own or control under the App Store Terms of Service.
Maintenance & Support: SHELYNX (and not Apple Inc.) is solely responsible for providing any maintenance, updates, and customer support. Apple has no obligation whatsoever to furnish maintenance services for the app.
Product Claims & Warranties: SHELYNX, not Apple, is responsible for addressing any user claims regarding the app, including consumer protection and regulatory compliance. In the event of any failure of the app to conform to any applicable warranty, you may notify Apple for a refund of the purchase price (if any); to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever.
Intellectual Property & Legal Compliance: SHELYNX is solely responsible for the investigation and defense of any third-party intellectual property infringement claims regarding the software. You represent and warrant that you are not located in a US embargoed country or on any US Government prohibited party list.
Third-Party Beneficiary: Apple and its subsidiaries are third-party beneficiaries of this EULA. Upon your acceptance of these Terms, Apple will have the right to enforce this agreement against you as a third-party beneficiary.