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Customer Orders
Browse SHEIN, select an agent, and submit purchases.
View Ordering FAQs →Agent Operations
Incoming requests, commissions, and client support.
View Agent FAQs →Tracking & Bulk Orders
Consolidation schedules and international delivery.
View Shipping FAQs →Account & Deletion
Password changes, data requests, and account erasure.
View Account FAQs →Frequently Asked Questions
Browse common solutions or submit an inquiry using the contact form.
You can browse SHEIN catalogue items directly within the SHELYNX iOS App. When you select items (sizes, colors, and quantities), you choose your preferred local representative (Agent). The agent receives your request, verifies product details, and forwards it to platform administrators who combine multiple orders into discounted bulk purchases.
Product prices reflect standard SHEIN pricing converted to your local currency. Additionally, your local agent sets their own fee structures, which may include service fees, custom fees, or delivery fees. This structure allows you to save on international logistics while supporting local representatives.
If an item goes out of stock prior to bulk placement, your local Agent will notify you immediately in the app to select an alternative size/color or receive an immediate refund.
Agents log in to the dedicated Agent Panel within the SHELYNX app. You will receive real-time notifications for incoming orders in your locality. You can review customer product selections, confirm special notes, and accept orders with a single tap.
Agent earnings are logged automatically upon successful order delivery. Payouts are transferred according to the scheduled payout cycle directly to your registered bank account or digital wallet.
Standard bulk orders take approximately 7–14 business days from procurement to arrival at your local Agent's delivery hub. You can track each stage directly inside the app.
Open the SHELYNX app, navigate to My Orders, and tap your active order to see live milestones: Order Received → Reviewed by Agent → Consolidated in Bulk → In Transit → Ready for Pickup/Delivery.
You can delete your account at any time:
- In-App: Open the SHELYNX iOS App → Go to Settings → Account & Security → Tap "Delete Account".
- Web Form: Select "Account Deletion Request" in the contact form on this page.
- Direct Email: Email privacy@shelynx.com from your registered address.
All personal profile records and addresses are scrubbed within 30 days. See our Privacy Policy for full details.
If an item arrives defective or damaged, submit photos via the app or contact support within 48 hours of delivery. We will coordinate with your agent to issue a replacement or refund.