SHELYNX Privacy Policy

1. Overview & Scope

SHELYNX ("we", "our", or "us") operates the SHELYNX mobile application, customer ordering platform, local agent hub, and administrative consolidation tools. We respect your privacy and are committed to protecting the personal data of customers, registered local agents, and platform visitors.

This Privacy Policy explains how information is collected, processed, and safeguarded when you use our mobile application and related web services.

2. Information We Collect

We collect only the information necessary to fulfill customer orders, facilitate agent operations, and provide seamless customer service:

A. Information You Provide Directly

• Account Information: Name, email address, phone number, password credentials, gender, and date of birth created during registration or updated in your profile.
• Delivery & Logistics Data: Shipping address, recipient name, contact phone number, and locality for order drop-off or agent pickup.
• Order Requests: Product IDs, sizes, colors, quantities, item links, and custom notes submitted to your assigned local agent.
• Agent Verification Data: For local representatives, government ID verification (where required for payout compliance), and bank account / wallet details for commission disbursements.
• Support Communications: Messages, feedback, damage claims, or inquiries sent to our support channels, including in-app chat conversations between Agents and Customers.

B. Information Collected Automatically

• Device & Telemetry Data: Device name (e.g., iPhone 15 Pro), operating system version, push notification tokens (FCM), language preferences, unique device identifiers, and app crash logs.
• Usage Information: In-app navigation milestones, feature interactions, and order tracking timeline updates.

3. How We Use Your Information

We process personal data for legitimate business purposes and order fulfillment:

4. Information Sharing & Disclosure

We share information only under strict operational conditions:

• With Your Selected Local Agent: Your assigned local agent receives your delivery address, name, phone number, and ordered item specifications to verify and deliver your package.
• With Platform Administrators: Central admins consolidate order line items into single bulk supplier orders without exposing unnecessary customer payment credentials to agents.
• Logistics & Freight Partners: Freight forwarding and regional courier partners receive shipping manifests to route parcels across customs and regional distribution centers.
• Legal & Compliance: When required by applicable law, subpoena, or to protect the vital safety of users.

5. Account Deletion & User Rights

In accordance with Apple App Store Review Guidelines (Guideline 5.1.1(v)), all SHELYNX account holders possess the right to permanently delete their account and associated personal data at any time.

Upon confirmation, your profile, authentication tokens, delivery addresses, and agent linkages are irreversibly scrubbed or anonymized within 30 days, except where financial ledger retention is mandated by law.

Your Additional Data Rights

• Access & Portability: Request a digital copy of your personal data records.
• Correction: Update incorrect phone numbers, delivery addresses, or contact information.
• Consent Revocation: Opt out of non-essential promotional notifications at any time.

6. Data Security & Retention

We implement industry-standard administrative, technical, and physical safeguards to protect personal data against unauthorized access, loss, alteration, or disclosure. All communication between the iOS App, Agent Panel, Admin Panel, and API servers is encrypted using Transport Layer Security (TLS 1.3).

Data is retained only as long as necessary to maintain active user accounts, settle agent commission ledgers, and satisfy tax/accounting regulations.

7. Contact the Privacy Team

If you have any questions, concerns, or data requests regarding this Privacy Policy, please reach out to our dedicated privacy officers: